ROBIN RICHMAN | 2108 NORTH DAMEN | CHICAGO | ILLINOIS | USA | 60647 | 001.773.278.6150

Returns & Exchanges
We hope you always love your purchases but in case you don't, here are the rules.
    Returns are accepted on items that are in the same condition as when we sent them. Items must not be used, worn, or washed and must have all tags in place.  Items that are not returnable include socks and undergarments.   You can return or exchange within 10 days of receipt of purchase for a full refund on your credit card. Returns must be post marked within this 10 day period.

We DO NOT refund shipping and handling charges.

All SALE ITEMS are FINAL SALES.
 
Shipping & Handling
We ship all our packages via UPS - Ground. Please allow approximately five business days for processing and shipping.

All non-US shipments are sent via UPS Internatinal, shipping will be calculated at the time of order processing.These shipments may incur additional custums,taxes or fees by the country the items are entering.Those fees are the responsibility of the customer.

You may request next day air or 2nd day air for an aditional cost.

Occasionaly an item is damaged in shipping. If that is the case, notify us immediately and we will file a claim with the shipper. Please DO NOT dispose of the damaged merchandise or packaging unless instructed to do so. Disposal of the damaged merchandise or packaging without our authorization may void any damage claim and no credit or replacement will be issued.

We CAN NOT ship to PO Boxes.  All shipments must be delivered to the billing address of credit card holder.

No COD.


Sales Tax
 Items shipped to Illinois will have 9% Sales Tax added to the order.
 

Online Security
 Your credit card is completely safe.

Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. You must provide your credit card number, 3 digit security code and billing/ shipping address and phone number when ordering over the phone.

Furthermore, only our store will have your information.
 

Our Privacy Statement
 We neither sell nor share your information with outside companies or third parties.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.
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